Program audits provide detailed reporting on user activity with respect to a particular program. When used with "New User" programs, they are especially useful for seeing how engaged a new user is.
Program audits are available only for select program types: typically for "New Users" and "New Mentors" programs. If enabled, they are visible to administrators on the program's list view:
This will display the program's detailed view:
Select thebutton to start an audit for this program. (If there is no button, then this program does not support being audited.)
Wait for a spreadsheet to be downloaded. For a large number of program members this may take a few seconds (200 members takes about 30 seconds.)
Open the resulting spreadsheet using Microsoft Excel, Apple Numbers, LibreOffice Calc, Google Sheets or other similar application.
To investigate user engagement, first rearrange the data: sort descending on the column labeled "Points". (This is a relative weighting of platform usage.)
|#||First Name||Last Name||Ponts||Created||...|
For users that have been "Created" but "Last Login" is blank, we know this person has never logged in.
- You can send a Welcome Email by going to
- Alternatively, it may be useful to contact them directly off-platform, to verify they are getting notifications: if the Welcome Email is going to their spam folder, resending it will not be helpful.
- Or, you may find out they're no longer interested in participating, in which case they should be removed from the platfrom.
For users where "Created" is blank and "Last Login" is blank, we can surmise the user has never been informed about their membership:
- Send a "real" email letting those users know about the platform and include that they will be receiving a second email "Welcome" message with instruction on how to Sign In to the CO.LAB Program and Mentor Network Platform.
- Then, click the "Activate" check mark, as described above, to send the Welcome Email.
Reivew the other categories / columns to assess the level of engagement for each user. The various categories may be more or less important to you, depending on the user type and program goals. For example:
- If you're not requesting members to attempt to schedule a meeting, then don't be suprised to see that no one has done this.
- We recommend "Mobile" to be "True" for Students since they do not typically check their emails, but will check text message notifications more frequently.